Impound Yards
Impound Yards
If a member is requesting service for a vehicle in an impound yard, follow this procedure:
- Ask if all impound fees (including any tickets) are paid in full, and if paperwork has been completed by the impound company
“Yes”: move to question #2
“No”: advise member they will have to call us back when fees are paid and paperwork completed.
- Ask if License plates are currently on the vehicle, and if vehicle is legally registered and insured
“Yes”: move to question #3
“No”: advise member vehicles without plates, insurance, or valid registration are not covered for service. We can arrange for service on a commercial basis. (Counselor place road call with cash call flag checked note commercial call, no plates or … etc)
- Ask if impound yard personnel have placed vehicle on the street
“Yes”: move to question #4
“No”: advise the member to have the vehicle placed on the street
- Ask if the member is at the impound yard and will be when service arrives
“Yes”:
“No”: advise the member they will have to call us back when they are at the impound yard
Once the member can answer “YES” to the above 4 questions, an RSA call can be taken and service dispatched.