Four Call Limit
FOUR CALL LIMIT
POLICY:
AAA provides up to four service calls per member, any type of service, per membership year. A reimbursement for non-AAA service counts as a call.
If a member is over the limit service will be provided at rates normally below commercial prices. This must be paid for at the time service is rendered.
NOTE: AAA will never leave a member stranded. Never refuse to service a member because the member is over the four call limit.
PROCEDURE:
Advise member that he/she has exceeded the four call limit.
If member wishes to be serviced, we will dispatch service at a discounted rate of $35. This rate covers any basic service including a tow up to 3 miles.
If the member needs a tow more than 3 miles the rate will be $35 for the first 3 miles and $4.50 for each additional mile after the 3rd. This is a reduced rate for AAA members.
Frequently asked questions pertaining to
THE FOUR CALL LIMIT
Table of Contents
1. Why does AAA have a four call limit?
2. If a member is over the four call limit will AAA still send service?
3. What if a member wants a tow of more than 3 miles?
4. When does a member's call count get reset?
5. Does a Plus member get additional calls?
6. What if a member is disputing the amount of calls used ?
7. Are the rates different between Downstate, Utica and Tri County?
Why does AAA have a four call limit?
AAA instituted the four call limit to cut down of abuse or ERS service under 1 membership. Although AAA has a four call limit we will never leave a member stranded.
If a member is over the four call limit will AAA still send service?
AAA will still send service at a discounted commercial rate of $35 for any basic service (including a tow of up to 3 miles). The member must pay the driver at the time of service.
What if a member wants a tow of more than 3 miles?
The discounted rate for the tow would be $35 for the first 3 miles and $4.50 for each additional mile after the 3rd mile.
When does a member's call count get reset?
The call is reset to zero at the beginning of a member's membership year i.e. if a membership expires on December 31 the call count will be reset to zero on January 1.
Does a Plus member get additional calls?
No. Plus memberships do not give additional calls. The Plus membership gives additional coverage.
NOTE: If a member upgrades to Plus during their membership year, as a courtesy, the ACNY resets the member's call count to zero.
What if a member is disputing the amount of calls used ?
If a member is disputing the amount of calls used a service report must be sent to Member Relations. Member Relations will review the member's call history with the member.
See a supervisor to determine if service should be provided today.
Are the rates different between Downstate, Utica and Tri County?
In the Downstate area, the over the call limit rate is $35. In the Utica and Tri County regions it is the Contractor Retail Rate. Each Station's rate is different.
See Also, Entitlements Comparison